Udemy

Build a Call Center using Amazon Connect

Build a Call Center using Amazon Connect Free Download

What you’ll learn
  • How to Create a Contact Center based on Amazon Connect
Requirements
  • None
Description

This course will teach you how to build a contact center based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.

You will learn the following:

– How to acquire a toll free number of a direct inward dial (DID) telephone number

– How to set up your Interactive Voice Response (IVR) menu

– Set up hours of operation

– Route calls based on the option selected during IVR menu

– Transfer calls to internal and external parties from the IVR menu

– Set up music on hold for callers

– and much more …..

Who this course is for:
  • Small Business Owners
  • Entrepreneurs
  • VoIP Engineers and Architects
  • Call Center Admins
  • Technology Hobbyists

 

DownloadBuild a Call Center using Amazon Connect Free Download Free

https://user.mshare.io/file/bLxhBD5k
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https://drive.google.com/a/vimaru.vn/file/d/13zK2r05dtwmvh7Ooz6jJms47mJAtaysQ/view?usp=sharing

Password : freetuts.download

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