Build a Call Center using Amazon Connect

Build a Call Center using Amazon Connect Free Download

What you’ll learn
  • How to Create a Contact Center based on Amazon Connect
  • None

This course will teach you how to build a contact center based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.

You will learn the following:

– How to acquire a toll free number of a direct inward dial (DID) telephone number

– How to set up your Interactive Voice Response (IVR) menu

– Set up hours of operation

– Route calls based on the option selected during IVR menu

– Transfer calls to internal and external parties from the IVR menu

– Set up music on hold for callers

– and much more …..

Who this course is for:
  • Small Business Owners
  • Entrepreneurs
  • VoIP Engineers and Architects
  • Call Center Admins
  • Technology Hobbyists


DownloadBuild a Call Center using Amazon Connect Free Download Free


Password : freetuts.download

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