ServiceNow- Basic Administration
ServiceNow- Basic Administration Free Tutorial Download
The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? In this course, instructor Shane Chagpar helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Plus, he explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.
- Key UI components of ServiceNow
- Customizing lists and forms
- Configuring notifications
- Setting up metrics and reports
- Protecting data using access control lists
- Knowledge base and content creation
- Best practices for app development
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