Windows IT Basics for End Users and Helpdesk Staff
Desktop Support Training – Windows 7/10 – Fix desktop PCs without needing IT – For power users & junior helpdesk staff Free Download
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
This computer basics training / helpdesk tech support course assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT desktop support issues that can come up in a company on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:
Physical Checks
When Your PC is Slow
Identify Your Operating System
Hostnames and IP address
Monitor Settings Overview
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
DownloadUdemy – Windows IT Basics for End Users and Helpdesk Staff Free Download Free
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